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There are also a number of additional steps that you can take to solve the problem yourself:

Install the latest updates for your operating system. Click here for more information.

Protect your computer against adware, spyware and computer viruses. Click here for more information.

If the problem persists after you’ve gone through these steps, then please contact the help desk citing the problem code given below.

Telephone number	Problem code	Opening hours
KBC-Helpdesk: 016 43 25 07 CBC-Hotline: 078 15 23 45	KN14-20	Monday-Friday: 8.30 a.m. - 7 p.m. Saturday: 9 a.m. - 2 p.m.
Helpdesk Centea-Online: 03 247 11 22	KN14-20	Monday-Thursday: 8.30 a.m. - 5 p.m. Friday: 8.30 a.m. - 4.30 p.m.